Director Customer Experience (CX)

Dearborn, United States of America

Salary: $127,000-$240,000 depending on experience + Bonus

Location: Remote 

What we are looking for:

  • Digital and Physical Experience (mostly Physical)
  • Physical: In-Store
  • Hospitality Experience but also will consider Retail Experience
  • Bridging the digital and physical experience
  • Leading the strategy of Guest Design
  • Leading the strategy of Hospitality Design
  • Transform a business into an elevated type of Concierge Experience
  • Transform sales and other roles that align with the company’s brand and objectives
  • Human-Centric Design and a background in Human Behaviors are a plus

What you’ll be able to do:

  • Be a strong people leader and problem solver, guiding a team through change and transformation, with an eye on talent development, capability building, and culture.
  • Crafting the north star vision, customer journey, and enablers for what outstanding looks like in the explore/shop phase of the journey.
  • Land exciting digital experiences that will revolutionize the automotive business.
  • Directly responsible for setting OKRs for the shop experience and driving teams to track, optimize and pivot against those OKRs.
  • Partner closely with product owners, engineering, UX, and other cross-functional teams to build, drive, and deliver an innovative, compelling, and user-friendly experience to our customers.
  • Owns POV on what the right content strategy is and works with the marketing communications/content team to efficiently bring that POV to life
  • Working across digital, physical, and guest experience teams to build a clear articulation of how shopping comes to life in retail spaces in the future
  • Provide strategic leadership across internal and partner teams to identify test and learn opportunities.

Director Customer Experience (CX)

Job description

Director Customer Experience (CX)

Personal information
Professional data