Field Service Engineer

Chandler, United States of America

This position will be supporting our client in Chandler, AZ and will require onsite support/relocation to Chandler, AZ. We will be employing this candidate and sending them to Taiwan for approx. 6 months for training. 

*We provide relocation assistance for this role.

*We will entertain new graduates for this position

Job title: Field Services Engineer

Job location: Initial 6+ months the person will be training in Taiwan, after that the person will be working in Chandler, AZ

Wage: $75,000 (new graduate) to $95,000 (experienced FSEs) + OT + bonuses.

Benefits: Starting on first day of employment: Medical, Dental, Vision (82% of insurance cost is covered by the company), Matching 401k, and Unlimited PTO.

Work schedule: M-F, will have some OT; potential weekend hours. Will have to be open to travel, national travel at some point.

Education / Certifications: Bachelor’s / Associate’s in electrical and/or mechanical engineering is nice to have, not needed.

Required Experience: We will hire new graduates for this position.

Preferred Experience: 4+ years of experience in a variety of electrical, mechanical areas is good. Vacuum experience is great. We need an Engineer-minded individual. Japanese or Chinese


Job Description:

Field engineer capable of installing, modifying, and servicing complex equipment and systems, as well as evaluating, troubleshooting, and resolving design issues related to such installations and servicing.  Requires extensive experience in installing, servicing, and troubleshooting all types of Company products at all types of customer field sites, as well as provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES AND/OR PRINCIPAL ACCOUNTABILITIES include the following. 

  • Working from engineering drawings, schematics, and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.


  • Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.


  • May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.


  • In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures, and practices.  Adheres strictly to guidelines and instructions issued by management.


  • Maintains technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment.  As required, may be instructed to take continuing education courses, seminars, and in-house/OJT.


  • Takes an active role in information training of less-experienced field service engineers.


  • Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.


  • As appropriate and necessary, ensures corporate programs, i.e., EH&S, ISO, JSOX, C-TPAT, ITAR, Compliance, etc., are supported and adhered to.


JOB COMPETENCIES

  • .               Communication
  • .               Customer Service
  • .               Decision Making
  • .               Dependability
  • .               Employee Development
  • .               Initiative
  • .               Job Knowledge
  • .               Problem Solving
  • .               Teamwork
  • .               Technical Skills


QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

  • Bachelor's degree (B.S.) or an Associate degree (A.S.) in electronics, electrical, mechanical engineering or related field.
    • OR4-5 years’ related field service experience or training (with emphasis on vacuum products); 
      • OR other equivalent combination of training and experience or military experience.  
  • Must be open to travel
  • Must be qualified to work in a clean room or fab environment.

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is frequently required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job may include close vision, peripheral vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The employee is occasionally exposed to fumes or airborne particles and risk of electrical shock.  The noise level in the work environment is usually moderate.






Field Service Engineer

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Field Service Engineer

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