Hotel Assistant General Manager

Norfolk, United States

Job Objective

The Assistant General Manager is responsible for partnering with the General Manager to oversee and manage the daily hotel operations.

Essential Duties

1) Accountable for the cleanliness standards of the hotel to include: guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff.

2) Resolves guest issues or concerns in a professional and courteous manner.

3) Oversees the hiring process for hotel associates.

4) Oversees brand training and development.

5) Partner with Human Resources to resolve employee relations issues, such as promotions, transfers, discharges, and disciplinary actions.

6) Responsible for bi-weekly payroll for all departments.

7) Oversees and manages labor costs for all departments based on hotel occupancy.

8) Partners with General Manager to develop hotel budgets and capital expenditure plans.

9) Must be able to work flexible hours to include holidays and weekends.

10) Other & all duties, projects and tasks as assigned.


Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

1) Associate or Bachelor’s degree preferred.

2) Minimum 4 years experience in a managerial capacity within a service environment required.

3) 2 years front of the house experience in a full service hotel capacity preferred.

Hotel Assistant General Manager

Job description

Hotel Assistant General Manager

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